Return Policy
At Kashmiri Achar, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help. Please read our Return Policy for details on returning items purchased from Kashmiri Achar.
1. Eligibility for Returns
You can request a return if:
- The item is in its original condition, unused, and with all original tags and packaging.
- The return request is initiated within 7 days of delivery.
- The item is defective, damaged, or incorrect upon receipt.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (e.g., food, flowers).
- Intimate items (e.g., undergarments, swimwear) for hygiene reasons.
- Customized or personalized items.
- Gift cards and promotional items.
3. Return Process
To initiate a return:
- Contact our customer support team at tarekshaifuddin@gmail.com or call +8801717332235 with your order details.
- Our team will guide you through the process and provide a return authorization (if applicable).
- Package the item securely and send it to the address provided by our support team.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Processed to your original payment method within 5-10 business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping charges are the customer's responsibility unless the return is due to a mistake or defective product.
5. Exchanges
Exchanges are available for defective, damaged, or incorrect items. Contact our customer support to arrange an exchange.
6. Cancellations
Orders can be canceled before they are shipped. Please contact us immediately to request cancellation. If the order has already been shipped, it will fall under our return policy.
